Daniel Gross
About Daniel Gross
Daniel Gross is a Program Specialist at Asurion with a background in customer service, graphic design, and computer sales and training.
Title
Daniel Gross is currently a Program Specialist at Asurion, a position he has held since 2007. Based in Great Falls, Montana, he plays a crucial role in developing resources like the Program Specialist Guide and KMS flow charts to support Computer Help Desk coaching.
Career History
Daniel Gross has a diverse professional background. Before joining Asurion, he worked at N.E.W. Customer Service Companies, Inc. as a Customer Care Representative from 2005 to 2007. Prior to that, he was a Graphic Artist at Great Falls Public School District #1 from 2003 to 2005. Gross also has experience as a Freelance Video Editor at Mr. Video Productions, LLC, where he worked from 2001 to 2002. His earlier career includes a role as a Computer Sales and Trainer at Comp-U-Talk, Inc. in North Bend, Oregon, from 1994 to 2001.
Education and Expertise
Daniel Gross studied at Southwestern Oregon Community College, where he majored in Art (Graphic and Design) and minored in Computer Science. He earned an Associate's Degree after completing his studies from 1988 to 1992. Before that, he attended Marshfield High School from 1984 to 1988, specializing in Graphic Design.
Skills and Contributions
In his role at Asurion, Daniel Gross has developed the Program Specialist Guide and KMS flow charts, which assist with Computer Help Desk coaching. He is proficient in deescalating customer situations over the phone. Additionally, Gross creates motivational and informational emails for his team. His hobby of designing games reflects his belief that they are powerful tools for teaching business skills.
Professional Approach
Daniel Gross is energized by brainstorming sessions and has a knack for thinking both practically and insightfully. His ability to navigate complex customer interactions and support his team effectively has been honed through his extensive experience across various roles and industries.