Daniel Pepin
About Daniel Pepin
Daniel Pepin is a Knowledge and Content Specialist at Asurion, specializing in content design and knowledge management, based in London, United Kingdom.
Title
Daniel Pepin holds the title of Knowledge and Content Specialist at Asurion. His specialization encompasses content design and knowledge management.
Current Role at Asurion
Daniel Pepin has been working at Asurion as a Knowledge and Content Specialist since 2018. In his role, he focuses on content design and knowledge management. He also leads the induction process for new outsourced call center partners and delivers off-site training sessions to international and outsourced partners.
Previous Roles at Asurion
Before his current position, Daniel served as a Change Support Expert in 2018, where he worked for seven months. Prior to that, he was in Customer Services - Insurance from 2017 to 2018 for a five-month duration. Both roles were also based in London, United Kingdom.
Professional Experience at Clear Harbor
Daniel Pepin worked at Clear Harbor in Dominica, where he held two roles. From 2016 to 2017, he served as a Customer Service Trainer for 11 months. From 2015 to 2016, he was a Customer Account Executive, also for 11 months.
Educational Background and Certifications
Daniel studied at ALTA Language Services, where he earned a certification as an Accent Reduction Facilitator in 2016. He also received PCI Compliance Trainer Certification from PCI DSS in the same year. Additionally, he attended Dominica State College, where he achieved an Accounting and Business/Management qualification from 2014 to 2015.