Daryl Dudley
About Daryl Dudley
Daryl Dudley is a Regional Service Manager at Asurion with extensive experience in service assurance support and customer relationship management.
Title
Daryl Dudley is the Regional Service Manager at Asurion, a role he has held since 2020.
Professional Experience
Daryl Dudley has a comprehensive work history in the telecommunications and IT sectors. He began his career at Sprint, serving as a Supervisor at the Service Management Center from 1995 to 1998. He was then promoted to Senior Network Service Manager, a position he held from 1998 to 2016. Following his tenure at Sprint, he joined Asurion as an Operations Supervisor, where he worked from 2018 to 2020 before ascending to his current role as Regional Service Manager. Additionally, he holds a position at an Innovative, Leading Edge Communications, IT, or Telecommunications Company as a Customer Relationship Manager.
Education and Certifications
Daryl Dudley attained a Bachelor's Degree in Finance, General from the University of Georgia - Terry College of Business, completing his studies in 1987. He further pursued his education at San Jacinto College, where he undertook the PMP Exam Prep Plus Boot Camp, earning Continuing & Professional Development credentials from 2016 to 2017.
Expertise in Customer Relationship Management
Daryl Dudley specializes in managing overall customer relationships, with a focus on enhancing customer experiences. His skill set includes business process improvement, change management, cross-functional team management, root cause analysis, service level compliance and reporting, and vendor management. These competencies have enabled him to provide service assurance support for Fortune 500 companies across diverse industries such as airline, automotive, beverages, computer hardware, medical, and oil/gas.