David Kennedy
About David Kennedy
David Kennedy is a Premier Support Technician at Asurion with over a decade of experience in customer service and technical support, specializing in troubleshooting software and hardware issues across multiple operating systems.
Title
David Kennedy serves as a Premier Support Technician at Asurion, located in Nashville, Tennessee, United States. Holding this position since 2014, he has made significant contributions in technical support and customer service.
Education and Expertise
David Kennedy holds a degree in Communication and Illustration from Kendall College of Art and Design, where he studied from 1992 to 1996. Additionally, he studied Photography and Illustration at Grand Rapids Community College from 1990 to 1992. His educational background has equipped him with a diverse skill set applicable in both technical support and creative fields.
Customer Service Experience
With over a decade of experience in customer service, David Kennedy has built a robust foundation for his role in technical support. His extensive experience enables him to address customer needs efficiently, ensuring high levels of satisfaction and effective resolution of technical issues.
Technical Support at Asurion
In his role at Asurion, David Kennedy is adept at troubleshooting both software and hardware issues across multiple operating systems, including Windows, Mac, Android, iOS, Windows Mobile, and Blackberry. He provides support for Sprint customers by resolving a wide range of technical problems, from device connectivity to application configuration. David also handles Sprint account-related issues, such as network connectivity, data usage, and voicemail problems.
Specialized Technical Skills
David Kennedy is known for his ability to partner with customers to resolve even the most obscure technical issues. One notable example is his expertise in assisting with 3D printing problems. His technical acumen ensures that even highly specialized and uncommon issues are resolved effectively.