David Watson
About David Watson
David Watson is the Vice President of Operations at Asurion, with extensive experience in call center operations and sales across various companies.
Title
David Watson serves as the Vice President of Operations at Asurion.
Company
David Watson is currently part of Asurion, a global leader in technology solutions and support services. He operates from Houston, Texas, and Nashville, Tennessee.
Previous Roles
Before joining Asurion, David Watson held several high-profile positions at various reputable organizations. His previous roles include Vice President of Call Center Operations and Sales at Regus, Director of Call Center & Sales Operations at Red Ventures, and Vice President of the National Membership Center at the U.S. Chamber of Commerce. He also served as Vice President of Call Center Operations at Weblink Wireless, P.C. Service Source, and Oncor Communications, and as Director of Call Center Operations at MCI.
Professional Achievements
Throughout his career, David Watson has achieved several notable accomplishments. He led the transition of a service organization to a sales and service model, resulting in a multi-million-dollar business unit. He successfully launched highly productive contact center sites in the Philippines and Colombia, exceeding client objectives in sales and service. At Asurion, he was awarded the Top Seasoned Leader and inducted into the leadership hall of fame. Additionally, he implemented an in-store client ambassador program that improved client store productivity by 20%.
Education and Expertise
David Watson completed his education at The University of Texas at Arlington, where he studied from 1980 to 1984. His expertise lies in operations management, call center operations, and sales.