Davy Phillips
About Davy Phillips
Davy Phillips is the Senior Director of Product Management at Asurion, with a background in global supply chain management at Dell and a degree in Management Information Systems from Tennessee Technological University.
Title and Company
Davy Phillips is the Senior Director Product Management at Asurion. He has held this position since 2009 and is based in Nashville. In his role, he is responsible for leading product management strategies and initiatives within the company.
Previous Experience at Dell
Before joining Asurion, Davy Phillips worked at Dell from 2000 to 2009 in the Global Supply Chain. Over his nine-year tenure, he developed a supply chain management process for the Motorola Droid, contributing significantly to the operational efficiency of the company.
Education at Tennessee Technological University
Davy Phillips pursued his higher education at Tennessee Technological University. He studied Management Information Systems and Services, earning a Bachelor of Science degree from 1991 to 1995. This foundational education equipped him with the skills necessary for his career in product management and supply chain processes.
Key Projects and Initiatives at Asurion
At Asurion, Davy Phillips has led several key projects. He spearheaded the development of a case management system for device protection, enhancing efficiency in managing over 8 million digital transactions annually. He also successfully launched the Verizon iPhone insurance program in just 70 days, a significant improvement on the industry average of 180 days.
Process Improvements and Innovations
Davy Phillips has been instrumental in implementing various process improvements and innovations. Notably, he created a use case model identifying 38 defects in the frontline customer interfacing value stream. This led to a reduction in defect expenditures by over $8.5 million. Additionally, he implemented a predictive model for managing inbound call volume, optimizing staffing and team allocation to better handle claims.