Dedrick Briggs
About Dedrick Briggs
Dedrick Briggs is a PSS Operations Supervisor at Asurion with extensive experience in various supervisory and managerial roles in the Greater Nashville Area, TN.
Current Position at Asurion
Dedrick Briggs is currently serving as the PSS Operations Supervisor at Asurion, a role he has held since 2012. Located in the Greater Nashville Area, TN, he is responsible for developing and implementing coaching strategies to ensure agents meet client goals and provide premier customer service. Additionally, he acts as a mentor for new supervisors, providing guidance and support in their professional development. His role also includes participating in the hiring process and collaborating cross-functionally on diverse on-site projects.
Previous Experience at Kastle Instructional Recovery
From 2009 to 2012, Dedrick Briggs worked at Kastle Instructional Recovery in the Greater Nashville Area, TN, as Supervisor of Tutoring Programs. In this capacity, he developed and oversaw educational programs, ensuring the effective delivery of tutoring services. His work focused on enhancing academic support and facilitating the learning process for students.
Role at Huntington Learning Center
In 2009, Dedrick Briggs briefly served as Site Coordinator at Huntington Learning Center for three months. Based in the Greater Nashville Area, TN, he was involved in the operational management of the learning center, coordinating with staff and ensuring that educational programs ran smoothly.
Education and Background
Dedrick Briggs attained a Bachelor of Business Administration (BBA) degree in Management and Marketing from Henderson State University, where he studied from 1985 to 1989. His educational background has provided him with a solid foundation in business principles, marketing strategies, and management techniques.
Early Career at Enterprise Rent-A-Car
From 1990 to 1998, Dedrick Briggs held the position of City Rental Manager at Enterprise Rent-A-Car in Saskatchewan, Canada. Over eight years, he developed his skills in management, customer service, and operational efficiency, laying the groundwork for his future leadership roles in various organizations.