Denali Hamilton
About Denali Hamilton
Denali Hamilton is a Customer Support Professional at Asurion, with a background in sales operations and customer service across various industries.
Title at Asurion
Denali Hamilton currently holds the position of Customer Support Professional at Asurion. Serving in this role since 2021, Denali acts as a liaison between customers and management, focusing on improving the customer experience. This role involves analyzing customer complaints and providing effective resolutions, ensuring overall customer satisfaction.
Previous Roles at Wireless Advocates and Target
Before joining Asurion, Denali Hamilton worked as a Sales Operations Specialist at Wireless Advocates from 2020 to 2021. In this role, Denali was responsible for sales operations and supporting daily business functions. Prior to that, Denali worked as a Cashier Customer Service at Target from 2019 to 2020 in Charlotte, North Carolina, where the focus was on providing high-quality customer service and handling transactions.
Experience at University of North Carolina at Charlotte
Denali Hamilton participated in a Leadership Program at the University of North Carolina at Charlotte from 2019 to 2020. This experience contributed to the development of leadership skills and a deeper understanding of organizational behaviors. The role involved various leadership activities and initiatives tailored towards student development.
Education at University of North Carolina at Charlotte
Denali Hamilton earned a Bachelor of Arts in Political Science and Government from the University of North Carolina at Charlotte, where enrollment lasted from 2016 to 2020. This academic background provided a strong foundation in political science, government structures, and analytical thinking.
Education at Meredith College and South View High School
Before attending the University of North Carolina at Charlotte, Denali Hamilton studied Criminal Justice at Meredith College for one year from 2015 to 2016. Additionally, Denali completed high school education at South View High School, earning a High School Diploma from 2012 to 2015.
Comprehensive Understanding of Customer Service Processes
Throughout their career, Denali Hamilton has developed a comprehensive understanding of customer service processes across various communication channels including email, face-to-face interaction, telephone, and live chat. This knowledge base enables Denali to maintain extensive product and service knowledge, prepare detailed documents and reports, and ultimately contribute to organizational knowledge effectively.