Denis Babineau
About Denis Babineau
Denis Babineau is a Care Voice Business Analyst at Asurion with a background in workforce and operations management.
Current Title: Care Voice Business Analyst
Denis Babineau currently holds the position of Care Voice Business Analyst at Asurion. In this role, he is responsible for leveraging his analytical skills to improve customer care processes through data-driven insights. His work focuses on enhancing the efficiency and effectiveness of voice-based customer support.
Previous Role: Asurion Workforce Manager
Prior to his current role, Denis Babineau served as a Workforce Manager at Asurion from 2006 to 2009. During this period, he managed workforce operations, ensuring optimal staff allocation and efficient workflow management. His responsibilities included forecasting staffing needs and handling day-to-day workforce logistics.
Previous Role: Workforce Manager at Sitel
From 2004 to 2006, Denis Babineau was employed at Sitel as a Workforce Manager. In this capacity, he was tasked with overseeing workforce planning and operational efficiencies. His role required precise scheduling and resource management to meet the demands of customer service operations.
Earlier Career: Forecast Manager and Operations Analyst
Denis Babineau has also held roles as a Forecast Manager at ClientLogic and as an Operations Analyst at ICT Group, spanning from 2002 to 2005. In these positions, he gained extensive experience in operations analysis and forecasting, which contributed to his skill set in managing workforce and operational efficiencies.
Education: Oulton’s Business College
Denis Babineau completed his studies at Oulton’s Business College from 1997 to 1998. The education he received provided him with a strong foundation in business principles, which has been instrumental in his career in workforce and operations management.