Dominic Macayan
About Dominic Macayan
Dominic Macayan is the Service Desk Lead at Asurion in Nashville, Tennessee, with a diverse background in technical support and customer service roles across various companies and countries.
Current Position at Asurion
Dominic Macayan is currently the Service Desk Lead at Asurion. He has been working in this role since 2018. As a Service Desk Lead, he is responsible for overseeing the daily operations of the service desk, ensuring timely and effective support for technical issues, and leading a team of support professionals. Dominic is based in Nashville, Tennessee, United States.
Previous Role at Chase
From 2010 to 2014, Dominic Macayan worked as a Help Desk Agent at Chase in New York, New York. During his four-year tenure, he provided technical support to employees and resolved various IT-related issues, contributing to the efficient operation of the company's technology infrastructure. His experience at Chase helped him develop a strong foundation in customer service and technical problem-solving.
Work Experience at Dell
Dominic Macayan was employed at Dell from 2005 to 2009 as a Technical Support professional in Round Rock, Texas. Over these four years, he gained considerable expertise in addressing hardware and software issues, assisting customers with product-related inquiries, and maintaining high levels of customer satisfaction. His role at Dell solidified his skills in technical support and customer service.
Educational Background
Dominic Macayan attended Ama University and obtained a Bachelor of Science degree in Computer Engineering from 1991 to 1994. Additionally, he studied Civil Engineering at Saint Louis University from 1987 to 1990. His diverse academic background provides him with a comprehensive understanding of engineering principles and technical problem-solving skills.
Early Career and International Experience
Dominic Macayan began his career as a Market Analyst and Investment Consultant at Queensland-Tokyo Commodities from 1994 to 1995. He subsequently held various roles, including Telemarketer and Key Accounts at Philippine Wireless (1995-1997) and Secretary and Receptionist at Omar Ahmed Ali a Bin Bechr Est (1997-1998). Additionally, he has international work experience, having served as a Steward at P&O Ferrymasters in the United Kingdom and as a Printer at Royal Olympic Cruises. These roles have provided him with a well-rounded professional background and experience in diverse working environments.