Dwight Jackson
About Dwight Jackson
Dwight Jackson is the Director of CSAT/OCEO at Asurion, with a background in vendor relations and regional field management.
Current Title at Asurion
Dwight Jackson holds the position of Director - CSAT/OCEO at Asurion, based in the Greater Nashville Area, TN. His tenure with the company began in 2010, and he has been instrumental in driving various initiatives in customer satisfaction and operational excellence.
Previous Roles at Asurion
Prior to his current role, Dwight Jackson served as the Director - Vendor Relations at Asurion from 2005 to 2010. During this time, he managed vendor relationships and developed strategies to improve vendor performance and integration.
Career at Amoco Oil
Before joining Asurion, Dwight Jackson worked at Amoco Oil (acquired by GE) as the Regional Field Manager/Team Lead from 1996 to 2005. In this role, he oversaw field operations and led teams to achieve regional goals.
Educational Background
Dwight Jackson has a diverse educational background. He earned a B.S. in Business Administration from Upper Iowa University, an A.A. in Liberal Arts and Accounting from Des Moines Area Community College, and an M.P.A in Human Resource Management/Private Management from Drake University. Additionally, he studied at Vanderbilt Owen Graduate School of Management.
Expertise in Process Improvement and Strategic Planning
Dwight Jackson has implemented continuous process improvements for claims handling, enhancing the customer end-to-end experience and profitability. He is skilled in developing and implementing accurate forecasts and financial models to support strategic planning. He also works with cross-functional teams to determine the direction and growth propositions of CSAT/OCEO.