Edward Jay Terronez
About Edward Jay Terronez
Edward Jay Terronez is the Manager of Operations at Asurion with extensive experience in multi-site operations management and strategic planning.
Current Role at Asurion
Edward Jay Terronez currently serves as Manager of Operations at Asurion. He has been with the company since 2017 and operates out of the Greater Nashville Area, TN. In this role, he oversees multiple site operations, ensuring efficient workflow and addressing any operational bottlenecks. His responsibilities include strategic planning and critical change management initiatives aimed at optimizing company processes.
Previous Experience at Cognosante
Before joining Asurion, Edward Jay Terronez worked as the Deputy Director of Site Operations at Cognosante from 2016 to 2017. Based in the Phoenix, Arizona Area, he was responsible for managing site operations, leveraging his skills in multi-site management, strategic planning, and performance indicators to drive improvements.
Tenure at ARRIS
Edward Jay Terronez was the Managing Director of Customer Care at ARRIS from 2015 to 2016. In this one-year tenure based in Tempe, AZ, he focused on customer care operations, enhancing customer experiences through strategic oversight and relationship building across organizational levels.
Role at ASAP Managed Services
Prior to his role at ARRIS, Edward worked as Director of Customer Care at ASAP Managed Services from 2010 to 2015 in Mesa, Arizona. Over five years, he led customer care initiatives, implementing solutions based on key performance indicators and business trends to improve service quality.
Education and Qualifications
Edward Jay Terronez holds a Bachelor of Science in Business Administration and Management from the University of Phoenix. He also studied Business Administration and Management at the University of Illinois at Chicago and earned an Associate of Science from South Suburban College. His formal education underpins his expertise in multi-site operations, strategic planning, and change management.
Skills and Expertise
Edward Jay Terronez is highly skilled in multi-site operations management, strategic planning, and change management initiatives. He uses performance indicators to identify business trends and provide solutions for downward trends. Known for building solid relationships and partnerships at all organizational levels, he offers strategic counsel and constructive feedback to help others grow.