Edward Jonathan Cuenca
About Edward Jonathan Cuenca
Edward Jonathan Cuenca is a Quality Platform Administrator at Asurion in Nashville, Tennessee, with previous roles at Jpmorgan Chase & Co. and NCO Group.
Title
Edward Jonathan Cuenca holds the position of Quality Platform Administrator at Asurion. He has been in this role since 2015, based in Nashville, Tennessee, United States. His primary responsibilities include supporting the Quality Administrative Platform (etalk) team, including coordinating training sessions and providing Level 1 support.
Current Role at Asurion
Edward works at Asurion as a Quality Platform Administrator. His duties involve troubleshooting and resolving issues related to the etalk monitoring tool across the enterprise. He also plays a key role in the system set-up and development for the Quality Monitoring application, ensuring smooth operation and user satisfaction. He is involved in product upgrade support to enhance the functionality of the etalk monitoring tool.
Previous Experience at JPMorgan Chase & Co.
Before joining Asurion, Edward worked at Jpmorgan Chase & Co. from 2011 to 2015 in New York, New York. During his tenure, he served as an IT Helpdesk Analyst and Financial Advisor. His roles included providing IT assistance and advisory services, contributing to the company's operations over a span of four years.
Work at NCO Group
From 2006 to 2009, Edward was employed at Nco Group as a Sales and Customer Service and Technical Support Representative. He spent three years in this role, focusing on sales, customer service, and technical support tasks, contributing to the customer service experience and technical troubleshooting within the organization.
Education Background
Edward Jonathan Cuenca attended St. Mary's Academy and the University of St. La Salle in 1970. While the duration of his studies at both institutions was notably brief, he has nevertheless pursued a professional career that includes diverse roles across different industries.