Edward Terronez
About Edward Terronez
Edward Terronez is the Manager of Operations at Asurion, with extensive experience in customer care and technical support roles at various companies.
Current Role at Asurion
Edward Terronez has been serving as the Manager of Operations at Asurion since 2017. In this role, he oversees various operational aspects to ensure efficiency and effectiveness in service delivery. His responsibilities include managing teams, coordinating with different departments, and implementing strategies to improve operational workflows.
Previous Role at Cognosante
Before joining Asurion, Edward Terronez worked at Cognosante as the Deputy Director of Site Operations from 2016 to 2017. In this capacity, he was responsible for overseeing the operational performance of various sites, ensuring compliance with company standards, and improving site operational processes.
Leadership at Arris
Edward served as the Managing Director of Customer Care at Arris from 2015 to 2016, based in Suwanee, Georgia. During this period, he led customer service initiatives, managed support teams, and worked to enhance customer satisfaction by improving service delivery processes.
Customer Care Experience at ASAP IT Support & Solutions
From 2010 to 2015, Edward Terronez was the Director of Customer Care at ASAP IT Support & Solutions. Over five years, he developed and implemented customer care strategies, managed support teams, and ensured high levels of customer satisfaction through effective service operations and quality management.
Early Career at AT&T
Edward's career at AT&T spanned from 2003 to 2009 in various roles. He started as the Quality, Learning, and E-Deployment Manager from 2003 to 2007, where he focused on training and quality assurance. From 2007 to 2009, he worked as a Technical Support Manager, overseeing technical support operations and team performance.