Edwin George Torres Rubio
About Edwin George Torres Rubio
Edwin George Torres Rubio is a Bilingual Tech Support Representative at Asurion with extensive experience in customer service and technical support roles.
Current Role at Asurion
Edwin George Torres Rubio has been employed as a Bilingual Tech Support Representative at Asurion in Orlando, Florida, since 2020. In this role, Edwin handles technical support queries from customers, providing assistance in both English and Spanish. He is adept at using call center technology to input, track, and report customer issues efficiently. His responsibilities also include navigating company software and web-based search engines to troubleshoot problems, staying updated on the latest bugs and solutions in new hardware and operating systems, and consistently meeting key performance indicators for call performance and sales.
Previous Experience at Best Buy
Before joining Asurion, Edwin George Torres Rubio worked as an Associate at Best Buy from 2019 to 2020 in Orlando, Florida. During his 10-month tenure, he gained valuable retail experience and customer service skills. Although specific duties were not detailed, associates at Best Buy typically engage in tech product sales, customer support, and assisting with the store's daily operations. This role contributed to Edwin’s comprehensive understanding of consumer electronics and customer interaction.
Role at Amazon Logistics
Edwin’s role at Amazon Logistics was that of a Problem Solver/Auditor, where he worked from 2018 to 2019 in Orlando, Florida. Over 11 months, Edwin focused on identifying and resolving logistical issues and auditing processes within the facility. His work involved quality assurance and ensuring the efficiency of warehouse operations. This experience provided Edwin with problem-solving skills and insights into the logistics and supply chain industry.
Technical Support and Customer Service at AT&T
Edwin George Torres Rubio was employed by AT&T from 2015 to 2017 as a Customer Service & Technical Support Analyst in Orlando, Florida. For two years, Edwin supported customers with various technical issues and provided high levels of customer service. His role required a deep understanding of AT&T’s products and services, operating systems, and troubleshooting methods. This experience further honed Edwin’s technical support skills and his ability to handle customer inquiries effectively.
Educational Background and Certifications
Edwin George Torres Rubio holds a Certification in Tourism and Travel Services Management from ICPR Junior College - General Institutional, where he studied from 2010 to 2011. Furthermore, Edwin earned his High School Diploma from Miguel de Cervantes Saavedra in Bayamon, Puerto Rico, between 2000 and 2003. His education has provided him with foundational knowledge and skills that support his professional roles, particularly in customer service and technical support.