Edwin Orduno
About Edwin Orduno
Edwin Orduno is a Regional Account Manager at Asurion with a history of various roles in technical support and management. He has a strong background in increasing market attach rates and developing structured processes for market managers.
Current Role at Asurion
Edwin Orduno is currently serving as a Regional Account Manager at Asurion. He has been in this role since 2019. His responsibilities likely include managing client relationships, handling regional accounts, and driving business growth within the designated region.
Previous Roles at Asurion
Before becoming a Regional Account Manager, Edwin held several roles at Asurion. From 2017 to 2019, he was a Market Manager in Phoenix, Arizona. Prior to that, he spent three years as a Technical Lead (SME) from 2014 to 2017, also in Phoenix. Edwin initially joined Asurion as a Tech Support Agent, working from 2013 to 2014 in Phoenix.
Experience in Technical Support
Edwin Orduno has extensive experience in technical support. Between 2011 and 2013, he was a Tier 2 Technical Support Specialist at AT&T Mobile Tel in Mesa, Arizona. He also worked at Stream Global Services as a Technical Support Agent from 2010 to 2011 in Phoenix.
Account Management Experience
Edwin previously held a role as an Account Manager at Dish Network from 2009 to 2010 in Tempe, Arizona. His responsibilities likely included managing customer accounts, addressing customer concerns, and ensuring customer satisfaction.
Educational Background
Edwin studied at Carrington College-Phoenix, where he achieved an Associate's degree. His educational background likely provided a foundation in relevant technical and business skills.
Sales Training and Techniques
Edwin Orduno is an alumnus of the Miller Heiman Group, indicating that he has received advanced sales training. He has also developed a structured store visit flow for new market managers and initiated daily calls for low performers to support new market managers.
Market Growth Initiatives
Edwin has contributed significantly to market growth at Asurion by increasing the market attach rate from 20% to 40% in the southwest region. He also actively participates in store huddles and rallies to maintain visibility and engagement.