Elena Madzharova
About Elena Madzharova
Elena Madzharova is the Customer Communications Manager at Asurion, with a career spanning various roles in customer solutions and care. She holds a Master's degree in International Economic Relations and a Bachelor's degree in City/Urban, Community and Regional Planning from the University of National and World Economy.
Current Position at Asurion
Elena Madzharova serves as the Customer Communications Manager at Asurion, a role she has held since 2021. Based in London, England, she is responsible for managing customer communication strategies, handling business requests for information, and overseeing guidance on processes and systems. Her proactive approach and eagerness to learn have contributed to her effectiveness in this position.
Career Progression within Asurion
Elena's career at Asurion demonstrates significant progression through various roles. She initially joined as a Customer Care Advisor in 2015 and successively advanced to positions such as Customer Solutions Expert, Senior Customer Solutions Expert, and Customer Solutions Analyst. This trajectory highlights her growth from entry-level support to a managerial capacity, showcasing her leadership capabilities and comprehensive understanding of customer solutions.
Experience at Kaya Brands
Before joining Asurion, Elena worked as a Chargeback and Fraud Analyst at Kaya Brands from 2013 to 2015 in Sofia, Bulgaria. In this role, she dealt with chargeback cases and fraud detection, gaining valuable experience in financial risk management and customer service. This early experience laid a strong foundation for her subsequent roles in customer solutions and communications.
Educational Background
Elena holds a Master's degree in International Economic Relations from the University of National and World Economy, completed in 2014. She also earned a Bachelor's degree in City/Urban, Community and Regional Planning from the same university in 2013. Her academic background is complemented by her earlier studies at 12th Secondary School 'King Ivan-Asen II', where she focused on European and Balkan languages.