Elizabeth Shriver
About Elizabeth Shriver
Elizabeth Shriver is a Technical Support Specialist at Asurion with extensive experience in customer support and information systems management.
Current Roles at Sitel and Asurion
Elizabeth Shriver currently works as a Customer Support Representative at Sitel located in Charleston, SC, and as a Technical Support Specialist at Asurion in the Charleston, South Carolina area. She has been with Sitel since 2016 and with Asurion since 2015. Her responsibilities in these roles center on providing technical support and customer service across various platforms and through multiple communication channels, including phone, email, and ticketing systems.
Previous Experience at Verizon Wireless and Samsung
Before her current roles, Elizabeth Shriver worked at Verizon Wireless (Worldwide Wireless) as a Customer Care representative from 2014 to 2015 in Charleston. She also served as a Samsung/Mosaic Representative from 2014 to 2015 in Colorado. In these positions, Elizabeth focused on delivering customer service, managing sales support, and ensuring client satisfaction.
Foundational Roles in Sales and Marketing
Elizabeth's earlier career includes various sales and marketing roles that span multiple industries. She worked as a Jawbone, Motorola, & Nautilus Schwinn Sales Support Specialist for BDS Marketing from 2012 to 2014 in the Greater Denver Area, Dell Sales Associate for BDS Marketing from 2012 to 2013, and several contracted positions such as Product Specialist for IQNavigator in 2013. These roles significantly contributed to her diverse skill set in sales support, customer relationship management, and marketing.
Educational Background
Elizabeth Shriver holds an Associate of Arts and Sciences (AAS) degree in Computer Sciences from Montgomery College, where she studied from 2000 to 2002. Additionally, she earned an Associate's Degree in Computer Science MCSE 2000 from Montgomery College between 1990 and 1995. She also has a Bachelor of Science (BS) in Communications from Towson State University, obtained in 1989.
Technical Skills and Expertise
Elizabeth Shriver has extensive experience managing information systems support for Fortune 500 companies. She is proficient in platforms such as Oracle Financial Suite, Citrix, Genesys, Avaya, Microsoft Office 365, and Adobe. Her expertise includes implementing updates and workarounds in support environments to enhance the efficiency of CRM and ERP solutions. She also specializes in utilizing virtual network portals and applications for improved customer support operations.