Erica Musial
About Erica Musial
Erica Musial is the Senior Marketing Manager at Simplr and has been instrumental in leading partner onboardings and implementation projects, focusing on customer relationships and service capacity.
Current Role at Simplr
Erica Musial currently serves as Senior Partner Success and Project Manager at Simplr. Since joining in 2018, she has been instrumental in several key initiatives. She leads partner onboardings and oversees implementation projects, focusing on establishing and nurturing long-lasting customer relationships. Her efforts are central to Simplr's mission of expanding customer service capacity and engaging customers with speed, empathy, and precision through the company's NOW CX solution.
Position at Asurion
In addition to her role at Simplr, Erica Musial is the Simplr Senior Marketing Manager at Asurion. She has been with the company since 2018. Her work involves developing strategies to eliminate customer neglect and converting interest into actual sales for premium brands using Simplr's innovative solutions. Erica balances her responsibilities between the two roles, contributing to the success and growth of both organizations in the customer experience industry.
Previous Experience at Futren Hospitality
Before her current roles, Erica Musial worked at Futren Hospitality as a Social Media and Communications Coordinator. She was employed there from 2017 to 2018, during which she handled various social media and communication tasks. Her work included content creation, management of social media accounts, and coordination efforts to enhance the company's online presence.
Professional Background at Mondelēz International
Erica Musial's career also includes a position at Mondelēz International as a Sales Service Representative. She worked there from 2016 to 2017, where she was responsible for sales support functions. Her duties involved managing client relationships in the Lansing, Michigan area, contributing to the company's sales and service performance.
Educational Background
Erica Musial has a strong academic foundation supporting her professional roles. She earned a Master of Business Administration (MBA) from Tennessee Technological University, where she studied Business Administration and Management, General, from 2021 to 2022. Prior to that, she completed her undergraduate studies at Michigan State University, receiving degrees in Communication, Media Studies, and Communications Advertising Media and Management with a minor in Food Marketing from 2015 to 2017. Additionally, she holds an Associate's degree in Business, Management, Marketing, and Related Support Services from St. Clair County Community College, completed between 2013 and 2016.