Erica Whitfield
About Erica Whitfield
Erica Whitfield is a Technical and Sales Support Representative at Asurion, with a background in technical support and customer service roles at DISH Network, Kelly Services, Concentrix, and Clydes Market.
Title
Erica Whitfield is a Technical and Sales Support Representative currently working at Asurion. She has been in her position since 2021, focusing on providing technical assistance and guiding customers through self-service options.
Work Experience at Asurion
At Asurion, Erica Whitfield's role involves supporting customers by offering technical assistance for multiple mobile devices. She helps users navigate self-service options and works with her team to ensure high-quality service delivery. Her responsibilities also include selling extended warranty plans, enhancing the overall customer experience.
Previous Employment at DISH Network
Before joining Asurion, Erica Whitfield worked as a Technical Support Representative at DISH Network from 2020 to 2021. During her tenure, she provided support for technical issues and assisted customers in troubleshooting various services.
Employment at Kelly Services
From 2017 to 2019, Erica Whitfield served as an At-Home Advisor with Kelly Services. In this capacity, she managed customer inquiries remotely and offered solutions for technical problems, contributing to the company's customer support operations.
Educational Background
Erica Whitfield earned her Bachelor of Fine Arts in Creative Writing from Full Sail University, completing her studies from 2020 to 2022. Prior to this, she obtained her High School Diploma from Bradwell Institute, where she studied from 2002 to 2006.