Fiona Sutherland
About Fiona Sutherland
Fiona Sutherland is a Technical Support Customer Service Representative at Asurion with over a decade of experience in customer service and technical support roles.
Current Role at Asurion
Fiona Sutherland is currently employed as a Technical Support Customer Service Representative at Asurion, a role she has held since 2014. Based in Orlando, Florida, she focuses on providing technical support and customer service, aiding customers in resolving their technical issues effectively. In this capacity, she educates customers on product availability and services to enhance their account features, which underscores her dedication to customer satisfaction and service enhancement.
Previous Roles in Technical Support
Fiona Sutherland's career spans several roles in the technical support and customer service sectors. She previously worked at Convergys as a Home-Based Agent in 2014 and at Advanced Care Scripts as a Long Term Care Team Representative in 2013. Prior to that, she held a position at AT&T Mobility as a Finance Credit and Collections Customer Service Representative from 2008 to 2012. These roles indicate her specialized experience in handling customer queries, both technical and financial.
Experience in Sales and Customer Service
Fiona Sutherland has a diversified background in sales and customer service. She was employed at Sam's Club as a Sales Associate Cashier in 2013 and at New York & Company as a Sales Associate from 2005 to 2006. Additionally, she managed the Resolutions Department at Brinco Mechanical Services from 2001 to 2004. Her combined experience in sales and customer service roles showcases her versatility and a strong understanding of customer needs.
Educational Background
Fiona Sutherland has a varied educational background that complements her career. She studied Interior Design Technology at Seminole Community College, achieving an Associate of Arts and Sciences (AAS) degree. She also studied Medical/Clinical Assistance at Ultrasound Diagnostic School, earning her certification in 2002. Additionally, she holds a High School Diploma in Computer Technology from Queens Vocational and Technical High School, which she completed in 1998. Her education has equipped her with diverse skills relevant to her professional roles.
Commitment to Customer Support
Fiona Sutherland has demonstrated a strong commitment to customer support throughout her career, primarily focusing on technical support and customer service. Her long tenure at Asurion, combined with her experience at Convergys, Advanced Care Scripts, and AT&T Mobility, highlights her dedication to helping customers resolve their issues. She is skilled in both inbound call handling and technical issue resolution, emphasizing her comprehensive approach to customer service.