Genevie Lorzano
About Genevie Lorzano
Genevie Lorzano is a Senior Process Executive at Infosys BPO with extensive experience in customer service and technical support roles.
Current Position at Asurion
Genevie Lorzano is currently employed as a Customer Service Representative at Asurion. This position involves engaging directly with customers to address their inquiries and resolve issues. Since joining Asurion in 2018, Genevie has gained experience in managing customer interactions and ensuring satisfactory user experiences through effective communication and problem-solving skills.
Role at Infosys BPO
Genevie Lorzano also holds the position of Senior Process Executive at Infosys BPO. Starting in 2014, her role involves overseeing and managing process operations, ensuring efficiency, and improving service delivery. This position requires a strong attention to detail and the ability to manage multiple tasks simultaneously.
Experience at Firstsource Solutions Limited
Between 2011 and 2014, Genevie Lorzano worked at Firstsource Solutions Limited as a Back Office Solution Specialist. In this role, she focused on supporting back-office operations and processes, contributing to the overall efficiency of the company's service delivery. This position honed her skills in process improvement and operational support.
Past Role at Teletech
Genevie Lorzano accumulated valuable experience while working at Teletech. From 2006 to 2008, she served as a Technical Support Specialist, providing technical assistance and troubleshooting services to customers. She later served as a Customer Service Representative from 2008 to 2010, where she further refined her skills in customer interaction and service.
Education at Philippine Women's University
Genevie Lorzano pursued her studies at Philippine Women's University. Although the exact duration of her studies is unspecified, her education there has provided a foundation for her subsequent career in customer service and process management.