Gerret Swearingen
About Gerret Swearingen
Gerret Swearingen is a Premier Support Solutions Representative at Asurion with a strong background in learning and development, specializing in management and peer development.
Current Role at Asurion
Gerret Swearingen is presently employed as a Premier Support Solutions Representative at Asurion. Situated in Savannah, Georgia, he has been serving in this role since 2020. In this capacity, he is known for effectively addressing escalated customer concerns and consistently meeting established performance goals in a high-volume, inbound call center environment.
Previous Employment at Time Warner Cable Charter Spectrum
Gerret Swearingen previously worked at Time Warner Cable Charter Spectrum as a Community Service Specialist from 2010 to 2018. Based in San Diego, California, he dedicated eight years to this role, where he developed a strong background in learning and development with a focus on management and peer development.
Education and Qualifications
Gerret Swearingen has a solid educational background in computer and information sciences. He attended ITT Tech San Diego, where he earned a Bachelor's Degree in Computer Network Systems from 2003 to 2005. Prior to this, he completed his General Education with a focus on Computer and Information Sciences and Support Services at Carlsbad High School in California, graduating in 2000.
Specializations and Skills
Gerret Swearingen specializes in developing and maintaining company learning and Standard Operating Procedure (SOP) materials. He has substantial experience in virtual training environments and is adept at handling escalated customer concerns. His ability to meet performance goals consistently in high-volume, inbound call settings highlights his proficiency in his field.