Gina Taylor
About Gina Taylor
Gina Taylor is a Direct TV CCR at Asurion and a Complaint Management Systems specialist at Pentius, with a background in cybersecurity and extensive experience in customer service and digital marketing.
Professional Experience at Pentius
Since 2018, Gina Taylor has been working at Pentius in Complaint Management Systems. In this role, she is involved in recruiting and guiding new agents, providing them with necessary resources, and directing them to appropriate departments for their queries. Taylor applies her expertise in web and graphic design to enhance digital marketing and advertising campaigns. To improve complaint resolution processes and enhance customer satisfaction, she analyzes customer data consistently.
Current Roles at Asurion
Gina Taylor is currently serving multiple roles at Asurion. Since 2013, she has been working as a Direct TV Customer Care Representative (CCR) and a Warranty Representative. Both roles are performed remotely from within the United States. Her responsibilities include addressing customer inquiries, processing warranty claims, and ensuring customer satisfaction through effective service management.
Previous Experience as Virtual Assistant at Fancy Hands
From 2012 to 2018, Gina Taylor worked as a Virtual Assistant at Fancy Hands. In this remote position, she provided administrative support, managed schedules, coordinated tasks, and handled various responsibilities to assist clients with their virtual assistant needs.
Educational Background
Gina Taylor has an extensive educational background. She holds a Bachelor's degree in Cyber Security from Southern New Hampshire University, an Advanced Certificate in Graphic Design, an Advanced Web Certificate in Web Page, Digital/Multimedia and Information Resources Design, and a Diploma in Art/Art Studies, General, all from Penn Foster Group. Additionally, she earned a General Photography Diploma from the New York Institute of Photography and an Associate's degree in Foreign Languages and Literatures from Middle Georgia State University.