Gratziela Hensel
About Gratziela Hensel
Gratziela Hensel is the Lead Speech Analytics Operations Engineer at Asurion, with extensive experience in call center recording, compliance, analytics, and survey software.
Title
Gratziela Hensel holds the position of Lead Speech Analytics Operations Engineer at Asurion since 2020.
Current Role at Asurion
Gratziela Hensel has been working as the Lead Speech Analytics Operations Engineer at Asurion. In this role, she leverages her extensive expertise to enhance speech analytics operations, ensuring delivery of high-quality analytics solutions across the organization.
Previous Experience at OpenText
Prior to her current role, Gratziela Hensel was a Senior Technical Consultant at OpenText from 2007 to 2020. She contributed significantly to various projects, demonstrating her technical skills and depth of knowledge in the IT consulting domain.
Early Career Positions
Gratziela's notable early career roles include positions at Logista Solutions as Project Lead, CSC (AON account) as Technical Lead, CSC (Nortel account) as System Engineer, Nortel Networks as System Engineer, Deloitte & Touche as System Administrator, and Sammarina Shipping & Trading as System Administrator. These roles provided her with a robust foundation in IT system management and technical leadership.
Education in Computer Engineering
Gratziela Hensel studied Computer Engineering at the University POLITEHNICA of Bucharest, where she completed her degree program from 1999 to 2004. This educational background laid the groundwork for her technical acumen in the field of engineering.
Expertise in Quality Monitoring and Analytics Solutions
Gratziela possesses over ten years of experience in implementing Quality Monitoring and Workforce Optimization solutions. Her technical expertise spans call center recording, compliance, analytics, and survey software, specifically Qfiniti. She has extensive experience working on large-scale projects with geographically dispersed teams, focusing on delivering solutions that enhance customer satisfaction.