Hailey Turk
About Hailey Turk
Hailey Turk is an Operations Manager at Asurion with a background in technical support and management.
Title
Hailey Turk is currently the Operations Manager at Asurion. She has been in this role since 2021.
Company
Hailey Turk works at Asurion, a company known for its technology protection and support services. She has been with the company since 2018, serving in various capacities.
Professional Experience
Hailey Turk has an extensive background in operations and technical support. She began her tenure at Asurion in 2018 as a Technical Support Representative, before being promoted to Operations Supervisor in 2019. In 2021, she advanced to her current position as Operations Manager. She also worked at Dillen’s Family Ice Cream as an Assistant Manager from 2014 to 2017.
Education and Expertise
Hailey Turk studied General Studies at the College of Southern Nevada and achieved a focus in Business Administration and Management.
Achievements
Hailey Turk has implemented several key initiatives at Asurion. She spearheaded a process improvement initiative that reduced call handling time by 15%, directly enhancing customer satisfaction. She also developed a comprehensive training program for new hires that improved onboarding efficiency by 20%. Additionally, she played a pivotal role in launching a new customer feedback system, resulting in a 30% increase in actionable insights. Hailey coordinated a cross-functional team project that led to a 10% increase in first-call resolution rates and received recognition for her leadership in enhancing remote work capabilities.