Han Rong Lye
About Han Rong Lye
Han Rong Lye is a Senior Manager, Supply Chain at Asurion, with extensive experience in customer service and escalation management across multiple companies.
Education and Expertise
Han Rong Lye studied at Nanyang Polytechnic in 1970 for 0 months. Although the duration was short, his education laid the foundation for a robust career in supply chain management, customer relations, and operations management across multiple industries and regions.
Professional Experience at Asurion
Currently, Han Rong Lye serves as Senior Manager, Supply Chain at Asurion since 2022 in Singapore. He previously held multiple roles at Asurion, including Senior Manager, Regional Escalation & Process from 2019 to 2022, Care Regional Complaint and Escalations Manager from 2017 to 2019, and Care Escalation Manager from 2015 to 2017. He has effectively managed escalations and processes, ensuring optimal service delivery and customer satisfaction during his tenure.
Role at Microsoft
Han Rong Lye worked as Reverse Supply Chain Operations Manager at Microsoft from 2014 to 2015 across Singapore, Malaysia, and the Philippines. During this period, he played a pivotal role in consolidating the after-sales service network for Microsoft Surface, Xbox, and Mobile phones. His initiatives led to significant cost savings and enhanced service levels.
Career at Swarovski
From 2012 to 2014, Han Rong Lye held the position of Customer Relations Manager at Swarovski, covering Singapore, Malaysia, and Emerging Markets. He managed customer relations, ensuring high levels of service and client satisfaction across these regions.
Expertise in Customer Complaint Resolution
Throughout his career, Han Rong Lye has demonstrated extensive expertise in handling customer complaints and escalations from various channels, including social media, PR agencies, CEO escalations, and legal complaints. His 'Customer First' mindset and dependable approach have been pivotal in resolving issues amicably and maintaining high customer satisfaction.