Hannah Elomina
About Hannah Elomina
Hannah Elomina is an ICDS Analyst I at Asurion in Sterling, Virginia, with a background in customer service and cybersecurity education.
Current Role at Asurion
Hannah Elomina currently works at Asurion as an ICDS Analyst I. She has been in this role since 2021 and operates out of Sterling, Virginia, United States. Her responsibilities in this position include assisting customers with technology-related issues, often traveling to their homes to provide support.
Previous Experience at Bigeye Direct Inc.
Prior to her current position, Hannah Elomina worked as a Customer Service Representative at Bigeye Direct Inc. from 2015 to 2021. Over her six years in Herndon, Virginia, she gained significant experience in customer service, helping to resolve inquiries and improve customer satisfaction through direct interaction.
Education Background in Cybersecurity
Hannah Elomina has a strong educational background in cybersecurity. She completed her Bachelor of Applied Science (BASc) in Cybersecurity at George Mason University between 2021 and 2023. She also earned an Associate of Arts and Sciences (AAS) degree in Cybersecurity from Northern Virginia Community College, where she studied from 2018 to 2021.
Technical Support Expertise
Hannah Elomina's role involves traveling to customers' homes to assist with technological issues. This aspect of her job at Asurion highlights her hands-on experience and ability to provide personalized technical support. This service underscores her dedication to enhancing customer satisfaction by offering in-person solutions to technology problems.