Heather Lehman
About Heather Lehman
Heather Lehman is a Connected Home Expert at Asurion with over a decade of experience in supervisory and management roles, specializing in virtual environments and customer service management.
Current Role at Asurion
Heather Lehman has been working as a Connected Home Expert at Asurion since 2021. Her role involves providing guidance and solutions for connected home technology, enhancing user experience, and ensuring customer satisfaction. Her position exemplifies her expertise in the intersection of technology and customer service within the United States.
Previous Role at Life Line Screening
Heather Lehman served as a Preventative Healthcare Advisor at Life Line Screening from 2020 to 2021. Based in Fort Worth, Texas, she was involved in advising on preventive health measures and screenings to help individuals make informed health decisions. Her role emphasized her knowledge and skills in healthcare advisory services.
Professional Experience and Career Progression
Heather Lehman's career features several key roles demonstrating her versatility and growth. She worked at National HME, Inc. as a Customer Service Representative (2019-2020, remote), and gained experience as a Photographer at The Dallas Dating Company (2018-2019). Her tenure at Apple (2014-2018) as an At Home Team Manager highlighted her abilities in remote team management. Before Apple, she held supervisory and customer service roles at Sprint and Great Expectations. Each role contributed to her robust experience in customer service and team leadership.
Education and Certifications
Heather Lehman pursued her education at ICS - Correspondence School, where she earned a certification as a Medical Office Assistant/Specialist from 1996 to 1997. Prior to that, she completed her high school education at Joshua High School, achieving a Regular/General High School/Secondary Diploma, from 1990 to 1994. Her educational background includes specialized training in medical office management.
Skills in Team Management and Customer Service
Heather Lehman has more than a decade of experience in supervisory and management roles, especially in virtual settings. She specializes in coaching at-home advisors, conducting quarterly development coaching, and performing annual performance reviews. Her strong team-building skills and ability to handle customer service management are notable aspects of her professional skill set. Additionally, she is experienced in interviewing for new hires and internal promotions, which aligns with her extensive management expertise.