Heather Novak
About Heather Novak
Heather Novak is a Senior Product Manager at Asurion, with extensive experience in product management and business management roles in the electronics warranty and customer service industries.
Current Role at Asurion
Heather Novak holds the position of Senior Product Manager at Asurion. Since 2012, she has been involved in developing product constructs for both new and existing products. Her responsibilities include interacting with clients to deliver customer service excellence, monitoring performance against contractual metrics, and directing cross-functional teams. Her extensive role showcases her ability to manage and enhance product lines effectively.
Experience at National Electronics Warranty
Heather Novak has served as a Business Manager at National Electronics Warranty since 2006. During her tenure, she has amassed significant experience, also holding the role of Product Manager at N.E.W. Customer Service Companies, Inc. from 2006 to 2012. Her roles have centered around business management and product oversight, making consistent contributions to the company's service and product offerings.
Previous Roles and Experience
Before her current positions, Heather Novak held various roles in different companies. From 2004 to 2006, she was an Outside Sales Representative at DVM Resources. Prior to that, she worked as a Supervisor at VeriSign from 2000 to 2004. Her diverse career has equipped her with a broad skill set across sales, supervision, and product management.
Educational Background
Heather Novak's educational background includes studying Network Engineering Management with a focus on MCSE at the Computer Learning Center from 1991 to 1998. Additionally, she holds a Bachelor of Science in Animal Science from the University of Maryland, earned between 1991 and 1996. This combination of technical and scientific education supports her varied professional roles.