Henry W. Williams
About Henry W. Williams
Henry W. Williams is the Soluto Operations Manager at Asurion, with extensive experience in operations and customer service management across various companies in the Albuquerque, New Mexico Area.
Current Position at Asurion
Henry W. Williams currently holds the position of Soluto Operations Manager at Asurion. He has been in this role since 2018, based in the Phoenix, Arizona area. In this capacity, Williams is responsible for overseeing the day-to-day operations of the PSS Team. His responsibilities include ensuring adherence to established business processes and policies, improving customer satisfaction, and increasing productivity. He creates a positive and fun working environment, which has been instrumental in improving team member satisfaction and retention.
Previous Roles in Customer Service Management
Before joining Asurion, Henry W. Williams worked in various customer service management roles. In 2018, he was the Member Service Manager III at Nusenda Credit Union for four months. From 2017 to 2018, he served as the Call Center Supervisor at Sandia Area for six months. These roles built on his extensive experience in managing call center operations and team leadership.
Long Tenure at Lowe's Companies, Inc. and Other Firms
Henry W. Williams has a robust background in operations management. From 2012 to 2017, he was an Operations Manager at Lowe's Companies, Inc. in Albuquerque, New Mexico. Prior to that, he held the position of Operation SupervisorCoach at Sitel from 2010 to 2012 and served as an Operations Supervisor at Convergys from 2007 to 2010.
Early Career and Role at AOL
Williams began his career at AOL, where he worked for nine years from 1997 to 2006 as an Assistant Manager. He then served as a Collections Specialist at Citi from 2001 to 2002. These early roles provided him with foundational experience in customer service and team management.
Educational Background in Business Administration
Henry W. Williams studied at Central New Mexico Community College, where he pursued a degree in Business Administration, Management, and Operations. He earned his Associate's degree from the institution between 2006 and 2010. This academic background has equipped him with the knowledge and skills necessary for effective business process management and operations.