Herve’ Williams
About Herve’ Williams
Herve’ Williams is a Technical Support/Sales Supervisor at Asurion with extensive experience in sales and call center supervision.
Current Position at Asurion
Herve’ Williams serves as the Technical Support/Sales Supervisor at Asurion. He has been with the company since 2017, overseeing technical support and sales operations. His tenure at Asurion involves managing a team in Memphis, Tennessee, United States. His responsibilities include ensuring excellent customer service, guiding sales strategies, and handling technical support issues. The role involves both supervisory and customer-facing tasks, aiding in the smooth operation of Asurion's customer service division.
Previous Experience at AT&T
Before joining Asurion, Herve’ Williams worked at AT&T as a Sales Consultant. His tenure at AT&T spanned from 2015 to 2017, based in Nashville, TN. At AT&T, he focused on driving sales and providing exceptional customer service. His role required in-depth knowledge of AT&T products and services, as well as the ability to meet sales targets and enhance customer satisfaction.
Role at IBEX Global
From 2013 to 2015, Herve’ Williams was a Call Center Supervisor at IBEX Global in Springhill, TN. In this position, he managed a team of call center agents, ensuring they provided high-quality service to customers. His duties included monitoring performance, training staff, and implementing strategies to improve call center operations. This role honed his leadership and customer service skills.
Experience at Xerox
Herve’ Williams held the position of Call Center Supervisor at Xerox from 2009 to 2013 in Nashville, TN. During this period, he supervised call center activities, focusing on team performance and customer satisfaction. His responsibilities included overseeing daily operations, training call center agents, and developing processes to enhance efficiency. This experience contributed to his expertise in managing customer service environments.
Education in Criminal Justice/Police Science
Herve’ Williams completed his Bachelor's degree in Criminal Justice/Police Science at Austin Peay State University. His education provided him with a robust understanding of the criminal justice system, which has informed his professional approach. His academic background has equipped him with critical thinking and problem-solving skills applicable to his roles in technical support, sales supervision, and call center management.