Hisham Shadid
About Hisham Shadid
Hisham Shadid is an IT Team Lead at Asurion with a background in Business Administration and Management.
Title and Current Role
Hisham Shadid currently serves as IT Team Lead at Asurion in Nashville, Tennessee. He has been in this role since 2021, overseeing IT operations and leading his team towards achieving organizational goals.
Professional Experience at Asurion
Before becoming IT Team Lead, Hisham Shadid held multiple roles at Asurion. He was an IT Analyst 2 from 2020 to 2021 and an IT Analyst 1 from 2019 to 2020, each for 9 months. These roles contributed to his expertise in IT analysis and problem-solving. Prior to these, he worked as a Technical Specialist from 2018 to 2019 for 11 months, where he gained crucial technical skills.
Educational Background
Hisham Shadid holds a Master of Business Administration (MBA) with a focus on Business Administration and Management from the University of the Incarnate Word, where he studied from 2016 to 2018. He also earned a Bachelor's degree in Management Information Systems from Princess Sumaya University for Technology, where he studied from 2012 to 2016.
Key Projects and Initiatives
Hisham Shadid has led several impactful initiatives at Asurion, such as automating Service Desk processes to improve efficiency. He collaborated with development teams to bring these enhancements to fruition. Additionally, he played a crucial role in Active Directory domain migration and business acquisitions.
Technical Support and Team Development
Shadid provided weekend and after-hours support for system-related emergencies, showcasing his commitment and flexibility. His problem-solving and communication skills were evident in his support for senior executives during complex escalations. Additionally, he conducted performance action plans and aligned team goals with business needs, contributing to overall team development and success.