Iris Alexander
About Iris Alexander
Iris Alexander is an ICDS Analyst II at Asurion with over 20 years of experience in technical and customer service roles, skilled in various Windows platforms, mobile devices, and tablets.
Title and Current Role
Iris Alexander currently holds the position of ICDS Analyst II at Asurion based in Nashville, Tennessee, United States. She has served in this role since 2017, contributing to Asurion's operations with her expertise in technical support and customer service.
Previous Work Experience
Iris Alexander has over two decades of experience, having held multiple roles across various companies. Before her current position, she was an ICDS Analyst I at Asurion from 2014 to 2017. She also worked briefly as a Help Desk Support Specialist at Aerotek in Hanover, Maryland in 2014. Prior to that, she gained hands-on technical experience as a Technician Center Intern at Lv Pita from 2013 to 2014. Her early career includes a role as a Customer Service Tier 2 Representative at Various, Inc. from 2011 to 2012, and a significant nine-year tenure as a Technical Support and Customer Service Representative at Sitel in Miami, Florida, from 2002 to 2011.
Education and Expertise
Iris Alexander graduated from the University of Nevada - Las Vegas with a Bachelor of Science, specializing in Management. Her academic background provides a solid foundation in business principles, which she has applied throughout her career in technical and customer service roles. She possesses over 20 years of experience in these fields.
Technical Skills
Iris Alexander is skilled in repairing and operating various Windows platforms, mobile devices, and tablets. This broad technical expertise is complemented by her capability to handle complex technical issues efficiently. Her technical acumen is evident in her extensive experience in both customer service and technical support roles.
Communication Skills
Iris Alexander is recognized for her excellent written and oral communication skills. These abilities enable her to explain complex technical issues in simple terms, enhancing customer satisfaction and operational efficiency. Her communication proficiency is a valuable asset in her current role as ICDS Analyst II at Asurion.