Jamar Pryor
About Jamar Pryor
Jamar Pryor is an Operations Manager at Asurion in Phoenix, Arizona, with extensive experience in quality assurance and supervisory roles within call centers.
Title and Current Position
Jamar Pryor is currently an Operations Manager at Asurion, a role he has held since 2016. Based in the Phoenix, Arizona area, Pryor brings a wealth of experience and expertise in supervising and managing operational tasks efficiently.
Professional Experience at Asurion
Before his current role as Operations Manager, Jamar Pryor worked as a Premier Support Solutions Supervisor at Asurion from 2014 to 2016. During this tenure, he was responsible for overseeing support solutions and ensuring high standards in customer service and operational efficiency. His experience in various supervisory roles at Asurion has equipped him with skills in quality assurance, team management, and operational oversight.
Roles at PSCU
Jamar Pryor's career at PSCU comprises multiple roles, starting as a Contact Center Representative in 2008 and advancing to Contact Center Supervisor by 2014 in Auburn Hills, Michigan. His responsibilities included overseeing contact center operations, ensuring service quality, and managing teams. He also served as a Contact Center Assistant Supervisor from 2011 to 2012, where he developed strong supervisory skills, including conducting hiring processes, terminations, and payroll management.
Educational Background
Jamar Pryor holds a Bachelor's Degree in Management Information Systems from Eastern Michigan University, achieved from 2012 to 2014. Prior to that, he earned a Bachelor’s Degree in Business Administration and Management from Arizona State University, where he studied from 2005 to 2008. His academic background has provided him with a strong foundation in business operations and information systems.
Skills and Expertise
Jamar Pryor possesses extensive experience in quality assurance within fast-paced call center environments. He has demonstrated supervisory skills which include hiring, termination, and payroll management. Pryor also exhibits excellent communication skills and has an inclusive personality, fostering effective professional relationships. His computer and internet literacy contribute significantly to enhancing operational efficiency.