James Caggiano
About James Caggiano
James Caggiano is the Senior Manager of Marketing Analytics and Product Owner for BI UX and Engagement at Asurion, with a background in business intelligence and retail management.
Current Role at Asurion
James Caggiano currently serves as the Senior Manager, Marketing Analytics (People Leader) and Product Owner, BI UX + Engagement at Asurion. In this role, he leads a team focused on enhancing user experience and engagement solutions. His key responsibility includes managing the Asurion Spotlight product, which supports internal reporting and performance improvement through effective data utilization. James is known for expanding internal partner accounts for reporting support across various teams.
Previous Positions at Asurion
Before his current role, James held several positions at Asurion. From 2019 to 2020, he worked as Manager, Business Intelligence UX, focusing on user experience in business intelligence. Prior to that, he was a LEAD Team Member from 2018 to 2019, contributing to team leadership and operations. Additionally, he served as the Regional Account Manager for the South East from 2015 to 2019, overseeing regional account management and client relations.
Retail Management Experience
James has a solid background in retail management, having worked at Target and T-Mobile. At Target, he held the positions of Store Team Lead in 2015 and Executive Team Leader - Logistics from 2012 to 2014. At T-Mobile, he climbed the ranks from Retail Sales Associate (2007-2009) to Retail Sales Leader (2009-2010), and eventually to Retail Store Manager (2010-2012). These roles equipped him with extensive experience in retail operations, team leadership, and customer service.
Education at Clayton State University
James obtained a Bachelor of Business Administration (B.B.A.) from Clayton State University. His academic background in business administration has provided him with the foundational knowledge necessary for his various roles in business analytics, retail management, and marketing analytics. The education received has been instrumental in his ability to translate data into actionable performance-improving behaviors.