James Shelton
About James Shelton
James Shelton is a PSS Technician at Asurion with extensive experience in troubleshooting various devices and network issues.
Education and Expertise
James Shelton studied at ITT Technical Institute-Nashville, where he achieved a Bachelor's Degree in NSA and Cyber Security from 2014 to 2017. He also studied Network and System Administration/Administrator cyber security over the same period. His education provided him with a solid foundation in cybersecurity and network administration.
Professional Background
James Shelton is a seasoned professional with experience in various technical roles. He is currently employed at Asurion as a PSS Technician since 2014 in Antioch, TN. His prior roles include an OTR driver at Southern Refrigerated Transport from 2012 to 2013 in Texarkana, AR, a Pipefitter at Industrial Piping, Inc. from 2008 to 2009 in Charlotte, North Carolina, and an Aviation Fuel-man in the US Navy from 2004 to 2007 in the Greater San Diego Area.
Technical Skills and Proficiencies
James Shelton has extensive experience in troubleshooting a wide range of devices, including Android, Apple, Windows, and Blackberry. He is proficient in resolving network issues such as messaging problems, call failures, and app malfunctions. Additionally, James is skilled in WiFi troubleshooting, including network reconnection and router activation.
Mentorship and Performance
During his tenure at Asurion, James Shelton has mentored peers in improving handle time and tool usage for remote support and Verizon tools. His efforts have led to significant improvements in team performance. Additionally, he has consistently ranked in the top percentage of performance rankings at Asurion.