Jamie D. Herl
About Jamie D. Herl
Jamie D. Herl is a Sr. ICM/IVR Support Engineer at Asurion with extensive experience in telecommunications and IT infrastructure.
Company
Jamie D. Herl is currently employed by Asurion, a leading technology services company, where he holds the position of Sr. ICM/IVR Support Engineer. He has been with Asurion since 2014, based in the Houston, Texas area.
Title
In his role as Sr. ICM/IVR Support Engineer, Jamie D. Herl manages complex telecommunication systems, ensuring seamless integration and operation of Interactive Voice Response (IVR) and Intelligent Contact Management (ICM) solutions. He also serves as an Information Technology Infrastructure Engineer at Asurion, focusing on providing robust support across technological platforms.
Education and Expertise
Jamie D. Herl attended Sam Houston State University, where he studied Business Management. His technical expertise spans managing both Windows and Linux servers, as well as iOS devices. He has substantial experience in DevOps, acting as a liaison to facilitate communication between development and operations teams.
Background
Prior to his tenure at Asurion, Jamie worked at TEKsystems as a Sr. Telecommunications Engineer for 8 months and at Dell Computer as a Sr. Telecommunication Engineer for six years. He also held the position of Sr. Technology Analyst at JP Morgan Chase Bank from 1993 to 2006.
Achievements
Jamie is specialized in platform monitoring and alerting using tools such as Prognosis (IR) and Oracle (EOM). He provides critical incident management support, develops and maintains Disaster Recovery Standard Operating Procedures (SOPs), and offers Tier 3 engineering support for Avaya Communication Manager and Virtual Hold (Queuing) Technologies. He also has experience with Twilio, a cloud communications platform.