Jane Castro
About Jane Castro
Jane Castro is a Customer Service Specialist currently working at Asurion and iQor. She has extensive experience in customer service and administrative management, with a background in nursing from Saint Francis of Assisi College System.
Customer Service Specialist at Asurion
Jane Castro has been working as a Customer Service Specialist at Asurion since 2019. Her role at Asurion involves addressing customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. She consistently demonstrates strong problem-solving skills and a commitment to delivering efficient service.
Customer Service Specialist at iQor
Since 2018, Jane Castro has been serving as a Customer Service Specialist at iQor. In this position, she engages with customers to provide support and troubleshoot issues. Her experience in customer service has enabled her to handle a diverse range of customer concerns effectively.
Administrative Manager at McGrath & Arthur® Group
Jane Castro worked as an Administrative Manager at McGrath & Arthur® Group (MCGA® Group) from 2016 to 2018. During her tenure, she was responsible for managing office operations, coordinating administrative tasks, and supporting senior management. Her role required strong organizational skills and the ability to manage multiple priorities.
Senior Customer Service Associate at TaskUs
Jane Castro held the position of Senior Customer Service Associate at TaskUs from 2015 to 2016. Her responsibilities included leading customer service initiatives, mentoring junior associates, and ensuring the delivery of high-quality customer support. This role helped her develop leadership skills and a deeper understanding of customer service dynamics.
Senior Customer Service Representative at Convergys
From 2011 to 2015, Jane Castro worked as a Senior Customer Service Representative at Convergys. In this role, she handled escalated customer issues, provided training to new customer service representatives, and maintained a high standard of customer interactions. Her long-term commitment to the role showcases her expertise in the field.
Education at Saint Francis of Assisi College System
Jane Castro studied at the Saint Francis of Assisi College System from 2004 to 2008. She achieved an Associate's degree and a Bachelor of Science in Nursing degree. Her educational background has provided her with a solid foundation of knowledge and skills applicable to her various professional roles.