Jeff Baron
About Jeff Baron
Jeff Baron is a Senior Technical Support Specialist at Asurion with extensive experience in technical support and team management.
Current Position at Asurion
Jeff Baron is currently a Senior Technical Support Specialist at Asurion, located in Orlando, Florida, United States. He has been serving in this role since 2017. His responsibilities include maintaining knowledge of multiple hardware platforms, including wireless technology and equipment. Jeff ensures the effective resolution of customer issues by providing the necessary tools, training, and support to team representatives.
Previous Experience at Asurion
Before taking on his current role, Jeff Baron was a Technical Support Supervisor at Asurion from 2016 to 2017 in Orlando, Florida. In this position, he was responsible for managing and directing daily activities and ensuring the long-term success of team members through coaching and development. His duties also included communicating company policies, procedures, and best practices to team representatives.
Role at AT&T
Jeff Baron worked at AT&T as a UAT Tester of System Improvements for a decade, from 2006 to 2016, in Orlando, Florida. During his tenure, he contributed to the enhancement of systems and the user acceptance testing (UAT) process, ensuring that system improvements met specified requirements and facilitated a better user experience.
Educational Background
Jeff Baron holds a Bachelor's degree in Business Management from Everest University-South Orlando. He studied there from 2011 to 2014. His education provided him with a robust understanding of business principles, which he applies in his professional roles to enhance team efficiency and performance.
Expertise in Technical Support
Jeff Baron brings extensive expertise in technical support, particularly in maintaining an up-to-date knowledge of multiple hardware platforms, including wireless technology and equipment. His skill set also includes managing team efficiency through professional development, performance management, and effective communication of company policies and best practices.