Jenna W.
About Jenna W.
Jenna W. is a Supervisor at Asurion in Phoenix, Arizona, with a strong background in team management and business education.
Current Role at Asurion
Jenna W. has been serving as a Supervisor at Asurion since 2014 in Phoenix, Arizona. Her role includes significant involvement in various committees such as the Rewards and Recognition Committee and the Work at Home Engagement Committee. She focuses on planning and developing activities to enhance engagement with coaches and experts. Additionally, Jenna assists in interviewing and selecting candidates for the Coach Apprentice program.
Previous Experience at Convergys
Before joining Asurion, Jenna W. worked at Convergys as a Team Manager from 2006 to 2014. During her 8-year tenure in Phoenix, Arizona, she gained extensive experience in team management and operations, laying a strong foundation for her supervisory role at Asurion.
Academic Background
Jenna W. holds multiple degrees from Grand Canyon University. She achieved a Master of Business Administration (MBA) and a Master of Science in Leadership, both with a GPA of 3.61, between 2016 and 2018. Prior to that, she completed her Bachelor of Science in Business Management from 2014 to 2016. Additionally, Jenna earned an Associate of Business in Business Administration and Management from Rio Salado College between 2013 and 2014.
Key Contributions at Asurion
Jenna W. has played a vital role at Asurion, particularly in her involvement with the core operations team. She leads Masters learning sessions and Dojo meetings, mentoring white belt coaches and providing feedback on their coaching sessions. Jenna also participates in the Agents of Shield Hiring Committee, aiding in the hiring of front-line employees across multiple locations including Riverpoint, Orlando, Houston, and Work at Home.
Training and Development Success
In her supervisory role at Asurion, Jenna W. has a proven track record of achieving an 80% success rate in ramping employees to meet or exceed performance expectations during training classes. She has trained employees for major clients such as AT&T, Sprint, and Verizon, demonstrating her effectiveness in employee development and operational excellence.