Jennifer Redican
About Jennifer Redican
Jennifer Redican is the Co-Chair for the Remote Employee Resource Group and Care Operations Manager at Asurion, with a diverse background in customer service, training, and quality management.
Company
Jennifer Redican is currently employed at Asurion in Nashville, Tennessee. She has held multiple positions within the company, including the role of Co-chair for the Remote Employee Resource Group since 2018 and Care Operations Manager ASG since 2015. Her work at Asurion revolves around promoting professional development and educational initiatives, particularly for remote employees.
Title
Jennifer Redican serves as the Co-chair for the Remote Employee Resource Group at Asurion. In this role, she co-leads various initiatives to improve the experiences and professional growth of remote employees. Additionally, she is the Care Operations Manager ASG at Asurion, focusing on operational excellence and customer care.
Education and Expertise
Jennifer Redican holds a Bachelor's degree from Middle Tennessee State University (MTSU), which she earned between 2019 and 2021. She also has an Associate degree in Art from Rock Valley College (2001-2003) and has studied Nursing at the same institution (2001-2002). Her educational background supports her roles in management and employee resource groups by providing her with a broad spectrum of skills and knowledge.
Background
Jennifer Redican has extensive experience in customer service and management. Before her roles at Asurion, she worked as a Customer Service Manager at Courthousedirect.com, Inc. in Houston, Texas, for six months in 2015. She also held the position of Training and Quality Manager at Iqor in St. Petersburg, Florida, from 2007 to 2015. Earlier in her career, she was a Senior Trainer for a T-Mobile project at NCO Group (2002-2007) and an Outbound Sales and Customer Service Specialist at Verizon Business (2002-2005). Additionally, she has held roles in rehabilitation nursing assistance and as an administrative assistant.
Achievements
Jennifer Redican has made significant contributions to Asurion by co-leading the Remote Employee Resource Group. Her efforts have focused on enhancing the experience of remote employees, fostering an environment that supports their professional development and engagement. This involvement demonstrates her commitment to improving workplace culture and supporting employee growth.