Jensen Fernandez Cabudsan
About Jensen Fernandez Cabudsan
Jensen Fernandez Cabudsan is a Quality Manager at Asurion with extensive experience in quality management roles at Concentrix, Convergys, and Stream Global Services.
Quality Manager at Asurion
Jensen Fernandez Cabudsan is currently serving as a Quality Manager at Asurion since 2022. In this role, he oversees quality assurance processes, ensuring products and services meet established standards. His responsibilities likely include the development and implementation of quality control systems, conducting performance evaluations, and leading continuous improvement initiatives. His role is crucial in maintaining high customer satisfaction and operational efficiency within the company.
Previous Role at Concentrix
From 2016 to 2022, Jensen Fernandez Cabudsan worked as a Training and Quality Manager at Concentrix in Quezon City, Philippines. During his tenure, he was responsible for managing both training and quality assurance departments. This involved designing and delivering training programs, evaluating training effectiveness, and ensuring compliance with quality standards. His work contributed to the professional development of employees and the enhancement of customer service quality.
Experience at Convergys
Between 2014 and 2016, Jensen Fernandez Cabudsan served as a Quality Supervisor at Convergys. In this role, he supervised quality assurance teams, monitored performance metrics, and implemented quality improvement plans. His efforts were pivotal in identifying areas for process enhancement and ensuring that customer service representatives met company standards.
Long-term Role at Stream Global Services
Jensen Fernandez Cabudsan began his career at Stream Global Services, where he worked as a Quality Representative from 2003 to 2014. Over his 11-year tenure, he was responsible for conducting quality audits, reporting on compliance issues, and recommending improvements. His extensive experience in quality assurance laid the foundation for his subsequent managerial roles.