Jeremiah Fisher
About Jeremiah Fisher
Jeremiah Fisher is an ICSD Supervisor at Asurion and a Dev Support Analyst at uBreakiFix, with a background in computer science and network engineering.
Title and Current Roles
Jeremiah Fisher holds the title of ICSD Supervisor at Asurion. Additionally, he is concurrently involved with uBreakiFix as a Dev Support (Support & Escalation Analyst), Store Support Specialist, and Franchise Support Specialist. His current roles at both companies highlight his diverse expertise and responsibilities within the tech support and electronics repair industries.
Professional Experience
Jeremiah has been with Asurion since 2021, leading a team of 20, including 15 direct reports. His responsibilities encompass managing ITIL for practical solutions in electronics repairs and authoring over 600 articles on proprietary software and tech repair support. Prior to Asurion, Jeremiah worked at HostDime.com from 2016 to 2017, advancing from Support Technician I to Advanced Support Technician II. His adeptness in troubleshooting and incident tracking has been pivotal in refining operational standards.
Education and Expertise
Jeremiah Fisher pursued a Bachelor’s Degree in Computer Science from the University of Central Florida from 2017 to 2020. Prior to that, he earned an Associate’s Degree in Computer & Network Engineering Technology from Valencia College, where he studied from 2013 to 2016. His educational background in computer science and network engineering underpins his technical proficiency and analytical skills essential for his roles in the tech support and repair industry.
Operational Management
In his capacity as an ICSD Supervisor at Asurion, Jeremiah oversees the operations of an internal support team comprising 20 individuals. His leadership extends to contributing to nearly 100% of the standard operating procedures for Asurion's 600+ franchise and corporate retail repair locations and mobile units. His role as a help desk stakeholder also involves managing development requests, escalations, and support tools, ensuring seamless operational efficiency.
Article Contributions
Jeremiah Fisher has authored over 600 articles related to proprietary software and internal tech repair support. His documentation efforts have been invaluable in standardizing procedures and providing extensive support resources within Asurion. These contributions have played a crucial role in maintaining high support standards and enhancing the knowledge base for tech repair operations.