Jeremy Burrows
About Jeremy Burrows
Jeremy Burrows is a Service Desk Analyst at Asurion with extensive experience in IT support and security, having worked with various companies in the Greater Nashville Area.
Current Position at Asurion
Jeremy Burrows currently serves as a Service Desk Analyst at Asurion in Nashville, Tennessee. He started this role in 2020. In his capacity as a Service Desk Analyst, he addresses and resolves IT issues faced by the company's employees, ensuring smooth and efficient IT operations. His work primarily focuses on troubleshooting and providing front-line support for various IT concerns.
Previous Experience in IT Support Roles
Jeremy Burrows has a diverse background in IT support, with various roles across several notable companies. He has worked at Service Source International as a Customer Success Specialist, and at Google as a Service Desk Lead. At Premier Radiology, he served as a Senior Field Services Technician, and he has also held IT support roles at Mercedes-Benz, Uniguest, Inc., PharmMD, Symmetry Surgical, and Bridgestone Americas. His experience includes both desktop support and help desk roles, illustrating his broad expertise in IT troubleshooting and support.
Educational Background in Technology
Jeremy Burrows has a solid educational foundation in technology and security. He completed a Software Engineering Immersion Boot Camp at Thinkful, achieving proficiency in Computer Software Engineering from 2020 to 2021. Earlier, he studied Computer Networking and Security at High-Tech Institute, where he attended from 2008 to 2009. This technical education has equipped him with the necessary skills to excel in various IT roles throughout his career.
Career Aspirations in IT Security
Jeremy Burrows aims to advance his career in IT security. He plans to start a business focused on minimizing and restoring damage from malware infections and educating end users on secure computing practices. To enhance his expertise in cloud architecture, he aims to obtain the Professional Cloud Security Engineer Certification. His professional focus includes educating employees on secure computing practices, reflecting his commitment to enhancing IT security in his roles.
Self-Employment and Small Business Experience
In addition to his roles at larger organizations, Jeremy Burrows has experience in self-employment and small business environments. He worked as a Self-Employed Web Designer & Developer for a brief period in 2017. His broader experience includes a stint as the Director of Technical Support at 3T Solutions and as a System Migration Specialist at Capital Christian Music Group. This diverse range of roles underscores his adaptability and comprehensive understanding of IT support and technical issues across different business settings.