Jerome Nikithan Premachandran
About Jerome Nikithan Premachandran
Jerome Nikithan Premachandran is an IT Support professional currently working at Asurion and GTR, with a background in Mechanical Engineering and experience in various IT and sales roles.
Current Role at Govia Thameslink Railway
Jerome Nikithan Premachandran currently serves as an IT Analyst at Govia Thameslink Railway (GTR). This role involves providing comprehensive IT support, safeguarding system functionality, and ensuring minimal disruptions in daily operations. Jerome's responsibilities include managing and troubleshooting technical issues, supporting a large user base, and leveraging his expertise in various IT management tools to optimize performance across the board.
Current Role at Asurion
Since 2016, Jerome Nikithan Premachandran has been working at Asurion as IT Support (EU). Based in the United Kingdom, Jerome focuses on deploying and managing mobile device management (MDM) solutions. He utilizes tools such as Microsoft Intune and AirWatch to maintain system integrity and support end users effectively. His role includes providing 2nd line IT support to a large user base, ensuring seamless IT services across various departments.
Previous Roles
Jerome has accumulated diverse experience across multiple organizations. He served as a Claims Handler in Financial Services at Lloyds Banking Group in 2016, handling claims and supporting financial operations. In 2015, he briefly worked as an Intel Core Processor Sales Promoter at Intel Corporation. From 2014 to 2016, he held the role of Accounts Payable at ASN PARTNERSHIP LLP in London. Earlier in his career, Jerome worked as Field Sales at CPM UK and as a Distribution and Sales Assistant at Cosine Group, gaining hands-on experience in sales and distribution.
Education and Mechanical Engineering Expertise
Jerome pursued his higher education at Birmingham City University, where he studied Mechanical Engineering from 2011 to 2014. He successfully achieved a degree in Mechanical Engineering, providing him with a solid foundation in engineering principles and practices. This educational background has contributed to his analytical skills and problem-solving capabilities, essential for his roles in IT support and management.
Technical Skills and Language Proficiency
Jerome is proficient in managing mobile device management (MDM) projects using tools like Microsoft Intune and AirWatch. He provides 2nd line IT support to over 4500 users, ensuring smooth IT operations. Additionally, Jerome is experienced in using ServiceNow IT Service Management (ITSM) for efficient service delivery. He has basic knowledge of Microsoft Azure, Microsoft Exchange, and Office O365, allowing him to support a broad range of IT operations. Fluent in French, Jerome originally resided in France before relocating to the United Kingdom.