Jessica Ruetschlin
About Jessica Ruetschlin
Jessica Ruetschlin is the Senior Director of Client Program Management at Asurion, with a strong background in customer experience and account management.
Current Position at Asurion
Jessica Ruetschlin serves as the Senior Director Client Program Management at Asurion in Sterling, VA since 2019. In this role, she oversees client program initiatives, focusing on optimizing client relations and driving program efficiency. Her tenure brings a wealth of experience to the position, contributing significantly to the company's strategic objectives.
Previous Roles at Asurion
Jessica Ruetschlin has held multiple key positions at Asurion before becoming the Senior Director Client Program Management. From 2018 to 2019, she was the Sr. Director Customer Experience, and from 2017 to 2018, she served as the Director Customer Experience. Her contributions as Director Client Program Management from 2015 to 2017 and as Senior Client Program Manager from 2011 to 2015 have been pivotal to the company’s success in improving customer interactions and client program management.
Experience at Travelers Insurance
Before joining Asurion, Jessica Ruetschlin worked at Travelers Insurance, serving in various capacities, including Senior Technical Account Manager in 2011, Senior Account Manager from 2007 to 2010, and Account Manager from 2005 to 2007. Her roles involved managing technical accounts and providing top-tier client services, laying a strong foundation for her subsequent leadership positions.
Educational Background
Jessica Ruetschlin earned a Bachelor of Science (BS) in Communication from Arizona State University, graduating in 2016. She also holds an Associate of Science (AS) in Business Administration from Ivy Tech Community College, achieved in 1970. Her academic background in communication and business administration has equipped her with essential skills for her professional roles.
Contributions to Innovation and Customer Experience
At Asurion, Jessica Ruetschlin has leveraged cutting-edge innovations to enhance customer experience. She has been instrumental in helping the company’s 300 million customers unlock the potential of technology. Additionally, she actively contributes to Asurion's Employee Resource Groups (ERGs), focusing on professional development and education within the organization.