Jodi Jeffries
About Jodi Jeffries
Jodi Jeffries is a Senior Technical Analyst at Asurion with extensive experience in call center technologies and call routing systems.
Current Role at Asurion
Jodi Jeffries is currently working as a Senior Technical Analyst at Asurion. Jodi has been in this role since 2009, bringing extensive experience and technical expertise to the company.
Professional Experience at Apex
In 2009, Jodi Jeffries worked as a Senior Telecom Analyst at Apex. This role, which lasted for 7 months, involved handling telecom technologies and systems.
Tenure at GE Capital
From 2007 to 2009, Jodi Jeffries served as a Telecommunications Analyst at GE Capital. During this 2-year period, Jodi focused on managing and troubleshooting telecommunications systems.
Career at IBM Global Services
Jodi Jeffries was employed as a Senior Technical Services Professional at IBM Global Services from 2004 to 2007. Over these 3 years, Jodi gained valuable experience in technical services and support.
Role at Sprint
From 1999 to 2004, Jodi Jeffries worked at Sprint as a Senior Technical Services Professional. In this 5-year period, Jodi specialized in technical service management and enhancements.
Experience at Alliance Data System
Jodi Jeffries held the position of Technical Services Professional at Alliance Data System from 1986 to 1999. During this 13-year tenure, Jodi built a solid foundation in technical services.
Call Center Technologies Expertise
Jodi Jeffries has significant experience with call center technologies, focusing on programming and troubleshooting call routing systems. Jodi's expertise in this area includes 15 years specifically utilizing systems such as Avaya PBX, Aspect PBX, and Cisco ICM (Geotel).
Certifications and Knowledge
Jodi Jeffries is certified in Avaya PBX through release 9 and Aspect PBX release 7. Additionally, Jodi possesses expertise in Intuity Audix, CentreVu Supervisor, CMS, and Cisco ICM routing.