John Falkum, Cspo
About John Falkum, Cspo
John Falkum is a Senior Product Manager at Asurion with extensive experience in customer experience and e-commerce product management, holding a CSPO certification.
Current Role at Asurion
John Falkum currently works as a Senior Product Manager at Asurion, a position he has held since 2022. Based in Nashville, Tennessee, he focuses on enhancing customer experience within e-commerce product management. His role involves utilizing agile methodologies and scrum principles to drive product development. John collaborates closely with cross-functional teams including engineering, data, design, and growth, ensuring alignment with project requirements and roadmaps. Engaging with both internal and external stakeholders is an integral part of his role, ensuring that projects meet their objectives effectively.
Career History at Lonely Planet
From 2017 to 2022, John Falkum worked at Lonely Planet in the Greater Nashville Area, TN. During his tenure, he held various positions including Product Manager, E-commerce Operations Manager, and Community Manager. His focus was primarily on customer experience, where he applied agile methodologies and scrum principles to streamline operations and improve ecommerce functionalities. His multi-faceted role allowed him to gain in-depth knowledge and skills across product management and community engagement, contributing significantly to the company's success.
Experience at Syndigo
In 2017, John Falkum worked as a Solutions Analyst at Syndigo for a duration of 11 months in the Greater Nashville Area, TN. During this period, he focused on analyzing and implementing solutions to enhance product offerings and improve customer experience. This role further solidified his expertise in product management and customer experience, laying a strong foundation for his subsequent positions.
Educational Background
John Falkum holds a Bachelor of Business Administration degree in Marketing from Middle Tennessee State University (MTSU), which he obtained from 2002 to 2006. His education provided him with a comprehensive understanding of marketing principles, which he has effectively applied across various roles throughout his career. Additionally, he holds a Certified Scrum Product Owner (CSPO) certification, showcasing his expertise in agile methodologies and scrum principles.
Previous Roles and Responsibilities
John Falkum's career began with a variety of roles that provided him with a diverse skill set. He founded Borobooks.com and served as Founder from 2007 to 2009 in Nashville, TN. His experience includes positions such as Trust & Safety Specialist at Airbnb (2011-2012), Account Services Specialist at Emma, Inc (2012-2015), and Community Experience Lead at DIY.org - The Learning Community (2015-2017). Each role added to his comprehensive understanding of customer experience, product management, and community engagement.