John Mirabueno
About John Mirabueno
John Mirabueno is a Messaging Engineer 2 at Asurion with a background in IT service and technical support.
Current Position at Asurion
John Mirabueno currently holds the position of Messaging Engineer 2 at Asurion. He has been in this role since 2016, leveraging his extensive background in IT and support services. His responsibilities include managing and optimizing messaging systems, ensuring reliable communication infrastructure, and resolving technical issues related to messaging platforms.
Previous Experience at Asurion
Before his current role, John Mirabueno worked as an IT Service Desk Analyst 1 at Asurion from 2015 to 2016. During this period, he was responsible for providing technical support to employees, troubleshooting IT issues, and ensuring effective resolution of service desk tickets. This role enabled him to develop a deep understanding of IT support processes and procedures.
Role at Cognizant Technology Solutions
From 2012 to 2015, John Mirabueno served as an L2 IT Service Desk Analyst at Cognizant Technology Solutions. In this capacity, he handled more complex IT issues that required advanced technical knowledge. His responsibilities included troubleshooting escalated cases, providing expert guidance to other support staff, and improving service desk protocols. His work contributed to enhancing overall support efficiency and customer satisfaction.
Technical Support at [24]7.ai
John Mirabueno worked as a Technical Support Representative at [24]7.ai from 2008 to 2012. His duties included providing support for a range of technical issues, assisting customers with problem resolution, and delivering high-quality service. This role helped him to build a strong foundation in customer support and technical troubleshooting.
Early Career at Teletech
Beginning his career at Teletech, John Mirabueno was employed as a Technical Support Representative from 2005 to 2008. In this role, he gained valuable experience in customer service and technical support. His work involved addressing customer queries, diagnosing technical problems, and providing effective solutions. This early experience helped shape his career in IT support and services.
Educational Background at Colegio de San Juan de Letran
John Mirabueno attended Colegio de San Juan de Letran from 1994 to 1998, where he earned a Bachelor of Arts degree. This education provided him with the foundational knowledge and skills that would later support his professional career in the IT and technical support sectors.